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Helpdesk Support Technician

Grenoble
Reference number: FR0003-EN

Do you want to join a dynamic team using the latest web technologies and concepts? Looking for a position that meets your ambitions, where your motivation and commitment will be rewarded? As part of the development of our business, we are looking for a Helpdesk Support Technician to join us in our Grenoble office.

CANDIDATE PROFILE

  • Graduated from a minimum Bac + 2 level training in IT, or equivalent
  • Sense of pedagogy
  • Mastery office workstation environments (Windows 7/8/10, Office 2007/2013/365),
  • Global knowledge of system & network infrastructures (Active Directory, Windows Server 2008/2012/2016, TCP / IP, antivirus, remote access, ...),
  • Professional experience as a Technician in a service center (end customer or service) of at least 2 years, preferably in an international environment,
  • Good level of oral and written English required

YOUR RESPONSIBILITIES 

  • Receive user requests (telephone and emails)
  • Analyze and resolve the incidents described in the helpdesk perimeter, in line with the contractual service commitments
  • Record all incidents and requests in the tool at your disposal, assign the priority, and deal with them if this is in your area of expertise, otherwise you escalate to the next level
  • Understand and bring the service catalog to life
  • Manage files by posting them in the information system, and manage the administrative closure

FOR YOU

  • About 7,5 additional days off
  • Additional insurance
  • Personal development - You can participate in a number of specialist trainings
  • Pioneer projects for the largest companies – We are working for clients all over the world, which lead us to open numerous foreign branches
  • Friendly atmosphere - We really enjoy our integration meetings, like board games evenings, marathons, city games, bowling
  • Stable employment – Comarch have been on the market for more than 25 years
  • Business trips – If you want to travel and visit our other departments
  • Small, cosy office – We all know each other and have their own place (lack of hot desks)
  • Projects for the largest brands like Auchan, Intersport

#comarch