INTERNSHIP Support Technician

Comarch France in Lille offers an evolving Support Technician internship!

YOUR MISSION

After a training/integration period, you will join a dynamic team of 7 people. Your mission will be:

• Qualification of incoming tickets
• Handle support issues
• Escalation of incidents to the next level
• Be responsible for tracking and resolving tickets
• Follow up on incidents with customers
• Define/maintain operating/Support documents

YOUR PROFILE

• With Bac +2 training, you have initial experience in IT support, you have a solution-oriented approach and a sense of teaching.
• You like working in a team,
• You know how to respect and apply the rules and procedures,
• You know how to make a diagnosis,
• You have the ability to express yourself face to face and on the telephone,
• You are organized and rigorous,
• You have good stress control,
• You have a good level of English,
• Knowledge of the world of Retail is a plus.

WE OFFER

• An international and multicultural working context;
• A stimulating working atmosphere and involved teams;
• Access to new cutting-edge technologies;
• Possibility of teleworking up to 3 days per week;
• Sports challenges;