Support and Training Consultant (H/F)

Looking for a position that meets your ambitions, where your motivation and commitment will be rewarded? As part of the development of our ERP business, we are looking for a Support and Training Consultant to join us in our Cergy office.

CANDIDATE PROFILE

• 2 or 3 years graduated with a specialization in IT
• 2 yeats of experience in a similar position
• Listening and interpersonal skills
• Sense of service and great pedagogy
• Knowledge of bug-anomaly tracking tools such as Mantis, Testlink, Bugzilla, Jira ...
• Experience in providing training on IT tools
• Taste for work in an international context
• Good level of English

YOUR RESPONSIBILITIES

After a training on our solutions you will be in charge:

On the support part:

• Qualification of incoming tickets
• Take charge of level 1 and 2 support issues.
• Escalation of incidents to level 3.
• Follow up on incidents with customers
• Define / maintain operating documents / Support

On the training part:

• Provide assistance to our customers on site during project start-up and in the use of our solutions during production
• Install and configure the solution
• Design educational materials on the different modules of the ERP system
• Lead user training

FOR YOU 

• About 7,5 additional days off
• Additional insurance
• Personal development - You can participate in a number of specialist trainings
• Pioneer projects for the largest companies – We are working for clients all over the world, which lead us to open numerous foreign branches
• Friendly atmosphere - We really enjoy our integration meetings, like board games evenings, marathons, city games, bowling
• Stable employment – Comarch have been on the market for more than 25 years
• Business trips – If you want to travel and visit our other departments
• Small, cosy office – We all know each other and have their own place (lack of hot desks)
• Projects for the well-known brands like Auchan, Intersport