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Support and Training Consultant (H/F)

Cergy
Reference number: FR0004-EN

Looking for a position that meets your ambitions, where your motivation and commitment will be rewarded? As part of the development of our ERP business, we are looking for a Support and Training Consultant to join us in our Cergy office.

CANDIDATE PROFILE

  • 2 or 3 years graduated with a specialization in IT
  • 2 yeats of experience in a similar position
  • Listening and interpersonal skills
  • Sense of service and great pedagogy
  • Knowledge of bug-anomaly tracking tools such as Mantis, Testlink, Bugzilla, Jira ...
  • Experience in providing training on IT tools
  • Taste for work in an international context
  • Good level of English

YOUR RESPONSIBILITIES

After a training on our solutions you will be in charge:

On the support part:

  • Qualification of incoming tickets
  • Take charge of level 1 and 2 support issues.
  • Escalation of incidents to level 3.
  • Follow up on incidents with customers
  • Define / maintain operating documents / Support

On the training part:

  • Provide assistance to our customers on site during project start-up and in the use of our solutions during production
  • Install and configure the solution
  • Design educational materials on the different modules of the ERP system
  • Lead user training

FOR YOU 

  • About 7,5 additional days off
  • Additional insurance
  • Personal development - You can participate in a number of specialist trainings
  • Pioneer projects for the largest companies – We are working for clients all over the world, which lead us to open numerous foreign branches
  • Friendly atmosphere - We really enjoy our integration meetings, like board games evenings, marathons, city games, bowling
  • Stable employment – Comarch have been on the market for more than 25 years
  • Business trips – If you want to travel and visit our other departments
  • Small, cosy office – We all know each other and have their own place (lack of hot desks)
  • Projects for the well-known brands like Auchan, Intersport

#comarch

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