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Support Engineer

Grenoble
Reference number: FR0018

As part of the development of our Support business, we are looking for a Support Engineer to join us in our Grenoble office.

CANDIDATE PROFILE

  • A Bac +5 training with a specialization in computer science
  • Listening skills, sense of service, capacity for autonomy
  • You have used bug-tracking tools (Mantis, Testlink, Bugzilla, Jira etc.)
  • Teamwork lover in an international context
  • At least 2 years of experience in a similar position
  • A web culture would be a plus
  • Fluent English

YOUR RESPONSIBILITIES 

  • Qualification of incoming tickets
  • Support level 1 and 2 support issues
  • Escalation of incidents at level 3
  • Follow up on incidents with clients
  • Define / maintain the operating documents/Support

FOR YOU

  • Personal development - You can participate in a number of specialist trainings
  • Pioneer projects for the largest companies – We are working for clients all over the world, which lead us to open numerous foreign branches
  • Friendly atmosphere - We really enjoy our integration meetings, like board games evenings, marathons, city games, bowling
  • Stable employment – Comarch have been on the market for more than 25 years
  • Business trips – If you want to travel and visit our other departments
  • Small, cosy office – We all know each other and have their own place (lack of hot desks)
  • About 7,5 additional days off
  • Additional insurance
  • Projects for the well-known brands like Auchan, Intersport

#comarch

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