Support Engineer

As part of the development of our Support business, we are looking for a Support Engineer to join us in our Grenoble office.

CANDIDATE PROFILE

• A Bac +5 training with a specialization in computer science
• Listening skills, sense of service, capacity for autonomy
• You have used bug-tracking tools (Mantis, Testlink, Bugzilla, Jira etc.)
• Teamwork lover in an international context
• At least 2 years of experience in a similar position
• A web culture would be a plus
• Fluent English

YOUR RESPONSIBILITIES 

• Qualification of incoming tickets
• Support level 1 and 2 support issues
• Escalation of incidents at level 3
• Follow up on incidents with clients
• Define / maintain the operating documents/Support

FOR YOU

• Personal development - You can participate in a number of specialist trainings
• Pioneer projects for the largest companies – We are working for clients all over the world, which lead us to open numerous foreign branches
• Friendly atmosphere - We really enjoy our integration meetings, like board games evenings, marathons, city games, bowling
• Stable employment – Comarch have been on the market for more than 25 years
• Business trips – If you want to travel and visit our other departments
• Small, cosy office – We all know each other and have their own place (lack of hot desks)
• About 7,5 additional days off
• Additional insurance
• Projects for the well-known brands like Auchan, Intersport