As part of its growth, Comarch is recruiting a rigorous and organised Application Support Manager (M/F) for its Cergy entity (Ile de France).

In the framework of its growth, Comarch is recruiting a support manager.

Your missions

Under the direction of the e-health business unit director, the support manager is in charge of ensuring the quality of service and the satisfaction of e-health customers, on the PSAD or HIS part. This is a cross-functional role. He/she is responsible for the organization, monitoring and execution of customer support. He/she will supervise the work of the support team and will demonstrate a high level of reactivity to resolve malfunctions as well as excellent communication skills.

• Ensure quality of service and customer satisfaction by taking care of application support requests.
• Document and ensure compliance with ticket processing procedures
• Be the guarantor of the quality of services, compliance and reliability of applications.
• Assist customers on site during project start-up and in the use of the solutions
• Analyze malfunctions, identify causes and propose solutions.
• Provide technical and functional assistance to customers and the support team.
• Manage problem escalations and resolve them as soon as possible.
• Participate in the implementation and monitoring of business indicators to optimize support processes.
• Coordinate with the development and maintenance teams to report anomalies and ensure that bugs are resolved.
• Ensure the updating of technical and functional documentation.
• Ensure regular reporting to his/her hierarchy
• Manage and lead the support team
• Accompany the team's growth in skills

Your profile

• You have a minimum of 5 years of higher education, ideally with a specialization in IT;
• You have a confirmed experience of + 5 years on the support;
• You have a good knowledge of ticketing and documentation tools (jira, confluence...)
• You are perseverant in achieving your goals and organized;
• You have a good sense of customer relations
• You are fluent in English.
• Knowledge of the hospital or e-health sectors would be a plus;

We offer

• An international and multicultural working environment;
• A stimulating work environment and involved teams;
• Access to the latest technologies;
• Possibility of up to 3 days of telecommuting per week;
• Sporting challenges;
• TIME OFF WORK;
• Mutual insurance (100% coverage) and company benefits.

All our positions are open, with equal skills, to applications from people recognized as disabled workers.