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Support Technician

Grenoble
Reference number: FR0032-EN

Are you looking for an opportunity that matches your ambitions, and where your motivation and commitment will be valued? As part of the development of our activity, we are looking for a Support Technician to join us in our offices in Grenoble.

YOUR PROFILE

  • Coming from a Bac +2/3 training with a specialization in computer science;
  • Recognized for your listening skills, your sense of service and your capacity for autonomy;
  • Experience with bug-anomaly tracking tools (Mantis, Testlink, Bugzilla, Jira…);
  • Teamwork in an international context;
  • A web culture would be a plus;
  • Good level of English ;
  • A web culture would be a plus;
  • Sense of Customer Service;

YOUR RESPONSIBILITIES

You will be integrated into a team of experts in charge of supporting our customers' production projects.

In this context, you take charge of Level 1 and 2 support for our customers, and your missions are as follows:

  • Receipt of user requests (phones, emails and tickets);
  • Analysis, classification, prioritization, and recording of requests in the internal ticketing tool;
  • Proactive monitoring with the operating tools made available (Nagios, LogHub);
  • Resolution of Level 1 and sometimes Level 2 incidents in compliance with contractual service commitments and escalation of other incidents to a higher level;
  • Ticket tracking in the internal tool;
  • Supply and update of the knowledge base (problems and solutions);
  • Application of Level 1 and sometimes Level 2 procedures;
  • Escalation of incidents to level 3;
FOR YOU
  • Personal development - You will be able to participate in many specialized training courses;
  • Pioneering projects for large companies - We work for clients all over the world, which pushes us to open many foreign subsidiaries;
  • Excellent working atmosphere - We appreciate our integration events, as well as board game nights, or participation in local sporting events;
  • Stable employment situation - Comarch has been in the market for over 25 years;
  • Business trips - If you want to travel and discover our other services;
  • Comfortable offices - We all know each other and each have our own office;
  • Approximately 7.5 days of additional leave;
  • Projects for large brands such as Auchan or Intersport;
  • Possibility of teleworking up to 3 days per week.

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