Customer Service Representative

We are looking for a Customer Service Representative with strong communication skill to join our team. This role requires someone who can confidently interact with customers, understand their concerns, and provide clear and professional responses.

Candidate profile

• Bachelor's Degree or equivalent experience in Business Administration, Management, or related fields.
• Minimum 3 years’ experience in customer service.
• Proficiency with Microsoft Office Suite (Word, Excel and Power Point).
• Fluent in English and Thai in speaking and writing.
• Strong communication skills to collaborate effectively amongst team.
• Highly self-motivated to achieve responsible assignment to work independently with minimal supervision.
• Cheerful and pleasant personality with service minded, energetic, enthusiastic and a good team player.
• Able to work under pressure.

Your responsibilities

• Communicate effectively with customers via phone, email, live chat, or in person.
• Handle inquiries, complaints, and support requests in a polite and timely manner.
• Maintain accurate records of customer interactions and transactions.
• Being intermediary between customers and Business Units.
• Collaborate with internal teams to resolve complex customer issues.
• Explain products or services clearly to customers.
• Follow up with customers to ensure satisfaction and resolution.
• Meet or exceed customer satisfaction and performance targets.
• Develop and update FAQs and Guideline.
• Perform other ad hoc assignments as needed.

For you

• Customized training and conference plan and multiple career development paths.
• A chance to learn from the best - there are many specialists working at Comarch.
• Working on international projects for the world's biggest brands.
• Interesting tasks related to the latest technologies and IT solutions.
• Working with a dynamic, international team.
• Competitive compensation package, including health benefits.
• Stable employment – Comarch has been on the market for more than 30 years.