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Customer Success Manager Loyalty & Marketing

Milan| Rome
Reference number: SPML/IT/1013478

We are looking for a communicative person, an enthusiast of working with customers to join our team in Italy. Would you like to start your adventure in IT on Marketing and Loyalty field? It is a great place for you!
You would be part of a small and tight-knit team within an international company driven by innovation. A team player with a bias for action, you are passionate about all things digital and have great people skills.

CANDIDATE PROFILE

• Master’s degree in Economics, Digital Marketing or Engineering
• Fluent in Italian and English
• Between 1 and 3 years of experience in project management/ customer success
• Experience in Loyalty, Customer/ Digital Marketing projects
• Good capacity for understanding customer issues and ability to adapt your proposals to their challenges
• Dynamic, perceptive, autonomous and organized
• Good interpersonal skills and team player

YOUR RESPONSIBILITIES

• Pilot and implement IT projects in the field of Loyalty
• Manage the entire project from end to end in application and in accordance with the customer contract
• Ensure compliance with deadlines and budget, ISO procedures, correct risk estimation and the quality of deliverables
• Coordinate the project team, define and optimize the schedule, ensure the assignment of tasks and their progress
• Provide reporting to the Project Director and to the various project stakeholders
• Work in close collaboration with the Client project manager and his team
• Manage client communication (post-sales) and act as point of contact for the client

FOR YOU

• Personal development – you will learn a lot on the job and will receive an opportunity to develop your skills and knowledge via training
• We empower and trust you to deliver results
• International working environment. Our start-up minded international team has total support of Comarch global organization
• Small, cosy office
• Friendly atmosphere - We all know each other, work as a team and really enjoy our integration meetings
• Stable employment – Comarch has been on the market for more than 29 years
• Business trips – If you want to travel and visit our other departments
• Additional insurance and pension founds

#comarch