Data Analyst (Loyalty Sector)

We are seeking a detail-oriented and logically minded Data Analyst to join our team in Bogota. In this role, you will play a crucial part in monitoring transactional loyalty data, translating complex business requirements into technical backend configurations, and working closely with business clients to optimize loyalty campaigns.

While prior domain knowledge in loyalty programs is a plus, our top priority is strong technical-logical thinking and analytical problem-solving abilities.

Candidate profile

• Strong Logical & Process Thinking (CRITICAL): Ability to deconstruct business mechanics, think algorithmically, and translate business requirements into precise system rules and logic
• Advanced Data Handling (MS Excel): Proficiency in logical functions, pivot tables, and data dataset consistency checks
• BI Tools: Experience with Power BI, Tableau, or Looker to build dashboards and visualize KPIs (retention, burn rates, engagement
• Intermediate SQL: Practical skill in writing relational queries (JOIN, GROUP BY, aggregations, filtering) to audit databases, verify point balances, and check loyalty rule
• Loyalty industry experience is welcome but not required—on-the-job training will be provided for candidates with exceptional logical and analytical skill sets
• Language Proficiency: English: C1/C2 (Advanced/Fluent),Spanish: C1 (Advanced), and Portuguese C1 (Note: Daily communication in Spanish/English with clients is also part of business operations)

Nice to Have 

• Loyalty / CRM / CLM Systems: Prior experience with any loyalty engine or marketing campaign management tool
• Python or R Basics: Ability to write simple scripts to automate recurring data analysis and reporting
• Certifications: Any additional courses, certifications, or diplomas confirming advanced analytical abilities

Key responsibilities

• Loyalty Data Monitoring & Analysis: Perform ongoing monitoring of transactional data consistency, member point balances, and system calculation accuracy within the database
• KPI & Performance Reporting: Prepare comprehensive analytical reports (e.g., customer activation rates, burn rates, campaign ROI, retention, and churn metrics) for both clients and the Customer Success team
• Business Client Support & Advisory: Serve as a daily point of contact for clients (in English/Portuguese), explaining rule logic anomalies, resolving incidents, and providing technical support during new campaign launches
• Data Integration & Quality Control: Verify and monitor data incoming from client POS/e-commerce systems into the Customer Loyalty Management (CLM) engine
• System Logic & Configuration: Translate business requirements (e.g., promotional mechanics) into backend logic and configure rules within the loyalty engine

For you

• Global Scale, Startup Soul – Experience the stability of a global powerhouse while we actively transform. We are shifting from traditional structures toward a fast-paced, agile tech mindset, giving you the chance to influence how we work
• AI-First Environment – We don’t just talk about AI; we live it. You’ll work in a cutting-edge ecosystem where AI-driven tools and Google Cloud/Workspace are integrated into our DNA to eliminate busywork and amplify your creative output
• Strategic Autonomy – We hire for brainpower, not just execution. You’ll have the mandate to challenge the status quo, make high-stakes technical decisions, and own your projects from ideation to global deployment
• Interdisciplinary Synergy – Break out of silos. You will collaborate with cross-functional elite teams, gaining a 360-degree view of the digital landscape and evolving technologies
• Boundaryless Growth – Our presence across 5 different sectors and a massive digital transformation creates a unique internal landscape. With dedicated development budgets and a commitment to internal mobility, you have the tools and the playground to define your own trajectory