Director, Client Strategy & Growth

As the Director, Client Strategy & Growth, you will be the visionary leader of our post-sales organization. Building upon the foundational work of our current team, you will transition from individual account architecture to leading a high-performing team of Customer Success Managers and Account Managers. You are not just a manager; you are a senior executive partner to our most prestigious clients and a primary driver of the division's commercial success.

Candidate profile

• Proven Leadership: 8-10+ years of experience in Customer Success, Account Management, or Strategic Consulting, with at least 3 years in a formal people-management role within the SaaS space.
• Domain Expertise: Deep fluency in loyalty mechanics (earn-and-burn, tiered programs) and the MarTech ecosystem (CRM, CDP, ESP).
• Commercial Prowess: A strong track record of carrying and exceeding team-wide quotas for renewals and expansion revenue.
• Strategic Builder Mindset: Experience scaling an early-stage CS or Account Management function into a mature, data-driven department.
• Analytical Rigor: Ability to coach others on how to provide the "so what" and "now what" behind complex data sets.
• Education & Mobility: Bachelor’s Degree in Business or Marketing and the ability to travel (approx. 30%) for face-to-face executive relationship building.

Your responsibilities

• Strategic Leadership & Team Management & Team Development: Lead, mentor, and scale a diverse team of Customer Success Managers and Account Managers, fostering a culture of "Value Consulting" rather than simple troubleshooting.
• Operational Excellence: Evolve the CS playbook and engagement models into a sophisticated, global standard for the Loyalty Management (CLM) division.
• Resource Allocation: Manage portfolio distribution to ensure optimal coverage for enterprise accounts while maintaining high standards of service delivery.
• Commercial Growth & Retention Ownership & Revenue Accountability: Own the overarching retention and expansion revenue targets for the division.
• Expansion Strategy: Design "white space" identification frameworks that allow your team to effectively pitch and close upsells for CLM modules like AI-personalization and gamification.
• Commercial Negotiation: Act as the executive escalation point for high-stakes renewals and complex commercial negotiations.
• Executive Partnership & Advocacy C-Suite Alignment: Partner with client C-suite and Marketing leaders to align their 3-5 year business roadmaps with our platform’s modular capabilities.
• Voice of the Customer: Synthesize high-level market trends and aggregated client feedback to influence the global product roadmap.
• Value Storytelling: Oversee the delivery of high-impact Quarterly Business Reviews (QBRs) that translate complex loyalty data (LTV, churn propensity) into compelling ROI narratives.

For you

• Competitive salary.
• 100% paid health insurance.
• 401(k) match.
• Flexible Spending Account (health, dependent, commuter).
• Wellness Reimbursement Program.
• Exciting work in a rapidly growing department working with leading world brands.
• Opportunity to learn from leading specialists to develop a professional IT career.
• Hybrid Work Model.

Accommodation statement

Comarch Inc is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law. Comarch Inc provides reasonable accommodations to hires with disabilities on case-by-case basis.