Service Delivery Manager

Do you want to join an innovative and internationally recognized company at the forefront of digital transformation? Join our team as a Service Delivery Manager. We are looking for a dynamic and driven professional to join us in Bangkok, where you will have the opportunity to contribute to our continued success.
 
CANDIDATE PROFILE

• Degree in one of fields: Economics, Finance, IT, Business Administration, Management
• At least 3 years of experience in Service delivery management and are passionate about this field
• Excellent written and spoken command of English and Thai
• Analytical thinking, communication skills, flexibility
• Ability to work in a team
• Good ability to understand customer issues and you know how to adapt your proposals to their challenges
• Interpersonal skills and enjoying teamwork
• Commitment to make thing happen

YOUR RESPONSIBILITIES

• Provide direct support to clients
• Manage client’s standard request and change requests
• Act as the first point of contact for clients in the region
• Collaborate closely with project teams, support (during common working hours) and maintenance teams in Poland (on-call support teams).
• Prepare and present operation reports to the clients
• Ensure compliance with SLA’s and deadlines
• Ensure the allocation of tasks and their progress
• Ensure reporting to the Project Director and the various project stakeholders

FOR YOU

• Customized training and conference plan and multiple career development paths
• A chance to learn from the best - there are many specialists working at Comarch
• Work on international projects for the world's biggest brands
• Interesting tasks related to the latest technologies and IT solutions
• Work with a dynamic, international team