Service Desk Specialist (m/f/d)

As from now | Full-time (40h) | Hybrid working model | in Garching (near Munich)

Do you stay on top of things even in challenging situations? We are looking for a solution-orientated communicative team player to support our project team by taking on the role of an expert and ensuring the right technical and business support for our client.

Candidate profile

• Education & Experience: Completed university degree in Computer Science or a comparable field of study; At least 2 years of professional experience in the following areas: IT Service Desk with a focus on user support; Linux administration using various distributions, such as Debian GNU/Linux; Management of Apple devices (Device Management); Windows helpdesk and hardware maintenance.
• Know- how: Experience with Jira Service Desk; Basic knowledge of networking and network troubleshooting.
• The following certifications are a plus: CompTIA A+; ITIL v4, JAMF Certified Associate or JAMF Certified Technician; Microsoft MD-102 Endpoint Administrator.
• Working style: Hands-on mentality; Analytical and solution-oriented thinking; as well as strong teamwork and communication skills.
• Languages: Business fluent English(min. C1) and very good German skills (min. B2).

Your responsibilities

• Serve as the primary contact for service requests and incidents related to user and operating systems (Front Desk).
• Create, maintain, categorize, and distribute tickets; communicate with users via the ticketing system, phone, and in-person.
• Provide consultation, support, and troubleshooting for technical issues and user inquiries.
• Coordinate with external hardware and software vendors, and monitor maintenance activities.
• Install and configure operating systems and software (Microsoft, macOS, GNU/Linux).
• Prepare and provide technical support for meetings, conferences, and special ESO events, including video, audio, and presentation transmission.
• Administer user accounts and access rights.
• Create and maintain technical documentation.
• Develop and maintain scripts and automated processes.
• Manage physical and virtual IT infrastructure.
• Monitor infrastructure quality, system status, and performance.
• Ensure compliance with change management and maintenance procedures in all operations.
• Apply established processes for changes and maintenance tasks.
• Support the procurement and lifecycle management of IT assets and hardware inventory.

For you

• Achieve more! – Take on a key role in an international client environment and grow independently in a collaborative IT organisation within a dynamic growth company.
• Pure variety! – Exciting working environment in a creative and highly motivated team with chal-lenging tasks.
• Teamwork! – Cooperation with experienced specialists.
• Workplace with charme! – Modern workplace with high-performance IT hardware - no open-plan office.
• Work-life balance! – Flexible working hours, hybrid working model and 30 vacation days in Germany as well as special leave.
• What else? – Attractive employee discounts in various stores on site or online.
• The best for last: – Friendly and open-minded colleagues and a pleasant working atmosphere.

Have we sparked your interest?

Then we look forward to receiving your application, stating your earliest possible starting date and your salary expectations.