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Technical Support Officer

Reference number: TSO/SP/1010585
Sao Paulo

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, and support the roll-out of new application versions, among other duties.
Moreover, technical support officers have contact with customers, as well as create written documentation, requiring excellent written and verbal communication.

Candidate profile

  • Minimum Bachelor’s Degree
  • Good general IT knowledge
  • Strong oral and written communication skills
  • Excellent spoken and written English
  • Experience with:
       o SQL
       o Linux/UNIX operation systems
       o Elastic Stack/Kibana
       o Prometheus/Grafana
       o Jenkins
       o Docker
  • Experience with Oracle Database, Oracle WebLogic Server, WildFly, Apache, HAproxy, Ansible, YAML, Kubernetes, ITIL best practices, is a plus

Your responsibilities

  • Performing day to day operations related to the support and maintenance services for our clients.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Handling service requests, incidents, enhancements, tasks or questions reported by clients.
  • Working closely with Data Center team to maintain services in accordance to the Service Level Agreement.
  • Analyzing root cause of incidents, recommending and implementing improvements

For You

  • Personal development - You can participate in a number of specialist trainings
  • Pioneer projects for the largest companies – We are working for clients all over the world, which lead us to open numerous foreign branches
  • Friendly atmosphere - We really enjoy our integration meetings, like board games evenings, marathons, city games, bowling
  • Stable employment – Comarch has been on the market for more than 30 years
  • Small, cosy office – We all know each other and have their own place (lack of hot desks)
  •  Private health insurance