Customer Success Manager (Loyalty Sector) with French

As a Customer Success Manager in Loyalty Management (CLM) based in Bogotá, you will serve as a strategic architect of the post-sale customer experience, a high-level business consultant, and a driver of growth across key regional and international markets.


In this role, you will transform loyalty data into actionable strategic insights, and ensure our enterprise clients achieve and exceed their ROI targets. You will bridge the gap between our clients’ marketing vision and the capabilities of our platform, acting as a trusted advisor responsible for both retention and account expansion.

Candidate profile

• Language Proficiency: Fluency in English (minimum C1), alongside professional working proficiency (minimum C1) in Spanish and Portuguese.
• Process & Structure Oriented: Minimum of 3 years of direct client-facing experience. A background in Customer Success or strategic consulting within the Enterprise SaaS sector is a major plus, as is experience scaling an early-stage CS team
• Loyalty Domain Expertise: Deep understanding of loyalty mechanics and proficiency in designing omnichannel customer retention strategies driven by behavioral data and market segmentation
• Analytical Acumen: Ability to translate complex data into compelling business cases. Not just reporting numbers, but also explaining their business impact and recommending concrete, actionable next steps
• Executive Presence: Outstanding communication and presentation skills, enabling you to confidently build trust and authority with C-level executives
• Autonomy & Resourcefulness: Comfort navigating highly ambiguous environments, coupled with the initiative to build processes and develop your own toolkit
• Flexibility: Willingness to travel for business to cultivate strong, face-to-face relationships with key enterprise clients across Colombia and the LATAM/global region.

Your responsibilities

• Driving KPI-Led Strategic Growth: Managing a portfolio of enterprise accounts, acting as their primary advisor on optimizing loyalty programs, boosting participant engagement, and maximizing ROI
• Analytics & Value Demonstration: Tracking and analyzing key metrics (e.g., Point Burn Rate, Churn Rate, Customer Lifetime Value) to deliver impactful Quarterly Business Reviews (QBRs) that clearly validate the platform's value
• Retention & Risk Management: Proactively monitoring customer health and executing targeted strategies to mitigate churn risk, ensuring consistently high contract renewal rates
• Voice of the Customer (VoC): Actively gathering and analyzing feedback from key accounts to champion their needs internally. You will partner closely with the Product and Implementation teams to prioritize enhancements that genuinely drive customer satisfaction and platform value
• Strategic Partnership: Collaborating directly with client board members and marketing leaders to seamlessly align their business objectives with the capabilities of the CLM (Customer Loyalty Management) platform

For you

• Global Scale, Startup Soul – Experience the stability of a global powerhouse while we actively transform. We are shifting from traditional structures toward a fast-paced, agile tech mindset, giving you the chance to influence how we work
• AI-First Environment – We don’t just talk about AI; we live it. You’ll work in a cutting-edge ecosystem where AI-driven tools and Google Cloud/Workspace are integrated into our DNA to eliminate busywork and amplify your creative output
• Strategic Autonomy – We hire for brainpower, not just execution. You’ll have the mandate to challenge the status quo, make high-stakes technical decisions, and own your projects from ideation to global deployment
• Interdisciplinary Synergy – Break out of silos. You will collaborate with cross-functional elite teams, gaining a 360-degree view of the digital landscape and evolving technologies
• Boundaryless Growth – Our presence across 5 different sectors and a massive digital transformation creates a unique internal landscape. With dedicated development budgets and a commitment to internal mobility, you have the tools and the playground to define your own trajectory