Key Account Executive

We are a leading provider of advanced enterprise software solutions to cater for loyalty schemes, driving digital transformation for large-scale organizations. To support the continuous growth of our commercial division, we are looking for an experienced Key Account Executive to take ownership of our highest-value accounts, ensuring their long-term growth, satisfaction, and retention.

Candidate Profile

• Experience: 3–5+ years of proven track record as a Key Account Manager / Executive in enterprise software (B2B SaaS or On-Premise)
• Stakeholder Management: Demonstrated success in mapping and managing complex decision-making structures up to C-suite and VP levels
• Strategic Vision: Hands-on experience with joint business planning, account mapping, and running executive business reviews (QBRs/EBRs)
• Revenue Mindset: Proven ability to hit renewal targets, drive expansion (upsell/cross-sell), and manage complex commercial negotiations
• Data-Driven Approach: Strong capability to analyze usage metrics, track ROI, and utilize account health indicators to mitigate churn risks
• Cross-Functional Leadership: Skill in orchestrating internal account pods (Solutions Architects, Customer Success Engineers, Support)
• Language Skills: Professional fluency in both English & German (min. C1) for daily interactions with enterprise clients

Key Responsibilities

• Account Strategy & Planning: Build and execute strategic multi-year account roadmaps, map key enterprise stakeholders, and track ROI/KPI metrics for clients
• Relationship & Executive Alignment: Act as a trusted advisor, leading Quarterly Business Reviews (QBRs) and connecting client executive sponsors with internal leadership
• Revenue Expansion: Identify new business opportunities across client business units, manage expansion pipelines, and lead contract negotiations
• Retention & Renewals: Monitor account health and product adoption indicators to manage complex renewal cycles and proactively address churn risks
• Voice of the Customer (VoC): Channel client requirements back to Product Management, preview product roadmaps, and drive adoption alongside Customer Success Managers
• Cross-Functional Leadership: Coordinate internal resources (Technical Consultants, Support, Professional Services) to deliver on account commitments

For you

• Private Healthcare: Comprehensive medical care via Allianz, providing access to specialists and diagnostic tests for you and your family
• Cafeteria Benefit System: Flexible benefit points to fully fund a MultiSport card or spend on culture, leisure, sports, and shopping
• Hybrid Work Model: Flexibility to work remotely up to 2 days a week after your onboarding period (3 days from the office / 2 days remote)
• Modern Tech Stack: Access to advanced AI tools and the Google Workspace ecosystem
• Cross-Functional Collaboration: Opportunities to work alongside diverse competency teams, explore new technologies, and broaden your IT expertise
• Career Growth & Impact: Real professional development with genuine influence on key business decisions