Service Delivery Manager

Join a fast-growing, international telecom team where innovation meets excellence! As a Service Delivery Manager, you will play a key role in ensuring exceptional client satisfaction and service quality. If you’re passionate about technology, organization, and leadership, this position offers the opportunity to make a real impact within a dynamic multicultural environment.

Candidate Profile

• Higher education degree, preferably in IT, business, marketing, or a related field
• Minimum 3 years of experience as a Project Manager or Service Delivery Manager in the telecom industry
• Fluent English and Arabic required
• Experience with JIRA, and Atlassian Confluence
• Strong communication, analytical, and problem-solving abilities
• Ability to work independently and collaboratively with cross-functional teams

Your Responsibilities

• Oversee and manage large-scale client support services independently
• Ensure all defined KPIs and SLA commitments are consistently met
• Provide expert-level client support and consultancy
• Plan and coordinate the work of support teams, including task distribution and performance tracking
• Maintain and update client-specific process documentation
• Maintain regular communication with clients regarding service performance, issues, and planned improvements
• Monitor and report on service status, ensuring progress, quality, and resource efficiency
• Manage risk, change, quality, and cost related to client services
• Oversee timely invoicing and ensure service scope aligns with contractual agreements
• Design, negotiate, and document Service Level Agreements (SLAs)
• Participate in business meetings with external clients
• Handle service tickets in line with established technical documentation and instructions
• Conduct reviews, analyses, and process optimizations to improve project outcomes

For You

• Competitive salary
• Opportunity to work in an international environment with a multicultural and collaborative team
• Involvement in innovative telecom and IT projects shaping the digital future
• A dynamic, growth-oriented organization that values initiative and expertise
• Opportunities for advancement within a global structure