With a team currently over 6,000 experienced IT and business professionals, Comarch has successfully implemented solutions for more than 40,000 companies worldwide since 1993.
CANDIDATE PROFILE:
• Bachelor’s Degree required
• Good, general IT knowledge that allows to further develop IT skills – Linux/UNIX, Java, relational databases
• Strong oral and written communication skills
• Fluency in English Proficiency
• Able to effectively perform required tasks during shift work
• Experience with Oracle Database 12c Enterprise Edition, Apache Tomcat, Oracle WebLogic Server, JIRA, Apache, Linux/UNIX administration, Nagios, SQL, Java EE 7, ITIL best practices, a plus
YOUR RESPONSIBILITIES:
•Assist in leading day to day operations related to support and maintenance services for our US based clients
• Providing first level technical support for customers (large enterprise companies)
• Handling service requests, incidents, enhancements, tasks or questions reported by clients
• Performing problem determination, and escalating to 2nd Line support as required
• Reacting to alters and warnings raised by monitoring system – diagnosis, resolution and escalation
• Working closely with Data Center team to maintain services in accordance to Service Level Agreement
• Analyzing root cause of incidents, recommending and implementing improvements
FOR YOU:
• Competitive salary
• 100% paid health insurance (upon permanent employment)
• 401(k) match
• Flexible Spending Account (health, dependent, commuter)
• Wellness Reimbursement Program
• Exciting work in a rapidly growing department working with leading world brands
• Opportunity to learn from leading specialists to develop professional IT career
ACCOMMODATION STATEMENT:
Comarch Inc is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law. Comarch Inc provides reasonable accommodations to hires with disabilities on case-by-case basis.