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System Engineer

Chicago (Rosemont)
Reference number: USA/1009267
Comarch is a global software house specializing in the design, implementation and integration of advanced IT services and software. Our product portfolio services multiple industries and allows for customizable software solutions that meet the expectations, preferences and capabilities of our enterprise clients. Our CRM & Marketing Suite consists of loyalty marketing, campaign management, analytics and gamification software solutions.
With a team currently over 6,000 experienced IT and business professionals, Comarch has successfully implemented solutions for more than 40,000 companies worldwide since 1993.
We’re currently looking for a System Engineer to join our Chicago (Rosemont, IL) team.

MAIN RESPONSIBILITIES:

• Assist in leading day to day operations related to support and maintenance services for our US based clients
• Providing first level technical support for customers (large enterprise companies)
• Handling service requests, incidents, enhancements, tasks or questions reported by clients
• Performing problem determination, and escalating to 2nd Line support as required
• Reacting to alters and warnings raised by monitoring system – diagnosis, resolution and escalation
• Working closely with Data Center team to maintain services in accordance to Service Level Agreement
• Analyzing root cause of incidents, recommending and implementing improvements

REQUIREMENTS:

• Bachelor’s Degree required
• Good, general IT knowledge that allows to further develop IT skills – Linux/UNIX, Java, relational databases
• Strong oral and written communication skills
• Fluency in English Proficiency
• Able to effectively perform required tasks during shift work
• Experience with Oracle Database 12c Enterprise Edition, Apache Tomcat, Oracle WebLogic Server, JIRA, Apache, Linux/UNIX administration, Nagios, SQL, Java EE 7, ITIL best practices, a plus

 BENEFITS AND PERKS:

• Competitive salary
• 100% paid health insurance (upon permanent employment)
• 401(k) match
• Flexible Spending Account (health, dependent, commuter)
• Wellness Reimbursement Program
• Exciting work in a rapidly growing department working with leading world brands
• Opportunity to learn from leading specialists to develop professional IT career


Apply Today!

#comarch

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