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System Engineer

Reference number: USA/SE/1020483
Chicago (Rosemont), Phoenix (Mesa)
If you are an experienced System Engineer looking to develop your career, this job offer might be perfect for you. Apply now and join us!

Candidate Profile

  • Bachelor’s degree in Information Technology, Computer Science, or Engineering -related fields preferred
  • Minimum of 3 years of professional Information Technology experience
  • Strong troubleshooting and problem-solving skills

Required Experience:

  • Linux operating systems (command line, Redhat and derivatives)
  • Proficiency in SQL (PL/SQL)
  • Scripting languages, Bash, JavaScript, Python
  • Good understanding of network systems and protocols, such as UDP, TCP, DNS, SMTP, HTTPS, SSH, SFTP, SCP
  • Web serving, reverse proxying, caching, load balancing - HAProxy, NGINX
  • Configuration and management of web servers (Apache HTTPD, Apache Tomcat), and application servers (Oracle Weblogic, Wildfly)
  • Managing, diagnosing, troubleshooting, and monitoring Java EE applications
  • Familiarity with configuration management and continuous integration (CI) tools (Ansible, Jenkins, Gitlab)
  • Monitoring tools such as Nagios, Prometheus, Grafana, Zabbix
  • Configuration and management of ELK Stack
  • Configuration, management, and monitoring of containerization technologies including Docker and Kubernetes
  • Familiarity with Oracle Database and PostgreSQL
  • Experience with OpenStack is a plus
  • Experience with public clouds like AWS is a plus

Your Responsibilities

  • Assist in day-to-day operations related to support and maintenance of Comarch's proprietary software
  • First and second line support, inclusive of on-call rotational responsibilities during nights and weekends
  • Handling service requests, tasks, incidents, enhancements, or questions reported by clients
  • Respond to alerts and warnings triggered by monitoring systems, involving diagnosis, resolution, and appropriate escalation when necessary
  • Analyze the root cause of incidents and recommend and implement improvements
  • Collaborate closely with other internal teams to uphold services in line with the Service Level Agreements
  • Document all customer issues, feedback, and enhancement requests systematically
  • Enhance internal knowledge bases by meticulously documenting frequently asked questions, solutions, and techniques
  • Consult with customers and other departments regarding project status, proposals, and technical matters such as software system design and maintenance

For you

  • Competitive salary
  • 100% paid health insurance
  • 401(k) match
  • Flexible Spending Account (health, dependent, commuter)
  • Wellness Reimbursement Program
  • Exciting work in a rapidly growing department working with leading world brands
  • Opportunity to learn from leading specialists to develop professional IT career
  • Hybrid Work Model

Accommodation statement

Comarch Inc is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law. Comarch Inc provides reasonable accommodations to hires with disabilities on case-by-case basis.


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