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System Engineer - Software Support

Reference number: USA/2SE/1017799
Phoenix (Mesa)
As a System Engineer - Software Support, you will be responsible for ensuring the smooth operation and maintenance of software systems. You will play a critical role in troubleshooting and resolving software-related issues, collaborating with cross-functional teams, and providing technical support to Comarch’s clients. If you would like to be part of the system engineering software team and work out of a brand-new Data Center office in the technology corridor of Mesa, AZ, apply. Join us!

Candidate profile

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum of 3 years’ experience in software support, system engineering, or a similar role
  • Proficiency in troubleshooting software issues and problem-solving skills
  • Strong knowledge of operating systems (Linux), protocols, and systems such as TCP/IP, DNS, SMTP, HTTPS, SSH, and SFTP
  • Configuration and management of web servers, including Apache HTTPD and Tomcat
  • Experience with application servers’ management and configuration (Oracle WebLogic and Wildfly)
  • Managing, monitoring, and troubleshooting Java EE and tools such as Nagios, Prometheus, Grafana, Zabbix, Ansible, and Jenkins
  • Proficiency in SQL
  • Willingness to work nights and weekends to provide on-call support for our clients

Your responsibilities

  • Assist in day-to-day operations related to support and maintenance services for Comarch's clients
  • Handling service requests, incidents, enhancements, tasks, or questions reported by clients
  • Respond to alerts and warnings triggered by monitoring systems, involving diagnosis, resolution, and escalation
  • Analyze the root cause of incidents and recommend and implement improvements
  • Document all customer issues, feedback, and enhancement requests systematically
  • Consult with customers and other departments regarding project status, proposals, and technical matters such as software system design and maintenance

For you

  • Competitive salary
  • 100% paid health insurance
  • 401(k) match
  • Flexible Spending Account (health, dependent, commuter)
  • Wellness Reimbursement Program
  • Exciting work in a rapidly growing department working with leading world brands
  • Opportunity to learn from leading specialists to develop professional IT career
  • Hybrid Work Model

Accommodation statement

Comarch Inc is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law. Comarch Inc provides reasonable accommodations to hires with disabilities on case-by-case basis.